With the help of its implementation partner, manofIT, Syneron-Candela deployed the ServiceMax solution first in its North American operations, followed by Israel, Europe, Hong Kong, Japan and China with manofIT providing training, implementation, process mapping and support, as well as continuing to oversee the ongoing global implementation. By aligning and streamlining our field service operations globally, our technicians, distributors and repair depots can perform to the same consistently high standard worldwide, and deliver a completely connected field service experience for our customers.”
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“With ServiceMax global implementation, we ensure we have full visibility into our service operations, including contracts, service history, billing, warranty and maintenance information, as well as seamless integration with our Salesforce CRM platform for a complete 360 customer view. “Service is an extremely important part of our business, reflecting long term support and partnership relations with our customers, ensuring best customer experience and highest satisfaction from our products,” said Shlomo Alkalay, COO at Syneron-Candela. With more than 140 service technicians providing up to 850 service and maintenance calls every month across 86 countries worldwide, Syneron-Candela needed to standardise the multiple systems, processes and terminology in its global organisation and depot repair centres, and provide a connected end-to-end field service experience for its customers.
The solution, implemented by manofIT, will provide full visibility of service calls, as well as alignment around global processes across subsidiaries, depot repair centres and distributors.Īs a global leader in aesthetic medical devices, Syneron-Candela’s technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic applications.
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LONDON, UK – 4 November 2015 - ServiceMax, the leading field service management software for a new era of business, today announced that, Syneron-Candela, (NASDAQ: ELOS), a global market leader in the aesthetic medical device marketplace, has deployed the ServiceMax field service management platform across operations in North America, Europe, Asia and South America. Systems Integrators / Consulting Partners.
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